Personalization and Design

Conversational UI Language Design at Localization World

Delighted to say that my Oracle Applications User Experience (OAUX) team co-worker (and fellow Microsoft Alum) Karen Scipi (@karenscipi) presented on the subject of Conversational UI in the Enterprise at Localization World (Number 35) in Silicon Valley 2017. Karen covered the central importance of  language design for chatbots and other conversational user interfaces (CUIs) for global...

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Catch the Pidgin at the BBC: Digital Flight of Fancy?

Delighted to see that the BBC has started a Pidgin Digital service for West African audiences. I’ve long been fascinated by the notion of pidgin (or a pidgin language). For some of course, it’s a betrayal of “pure” language learning and standards. Fundamentally, however, pidgin is a popular and simple way for people to communicate...

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Language at the ❤️ of Conversational Interfaces

A Chat About Language and UI Chatbots and conversational interfaces are all the rage right with startups, VCs, innovators and users alike. Messenger apps have surpassed social media in terms of popularity and we’re witnessing the awesome agency of chatbots such as KLM Messenger as a natural way for users to perform a huge range of digital asks and tasks without the need...

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Unicode Jewels: Ogham Alphabet Made Personal

I’ve just had a super new ring made for me by Irish designer Breda Haugh. It’s in sterling silver with a single pink sapphire stone set around Ogham symbols. Wikipedia tells us that Ogham is “an Early Medieval alphabet used to write the early Irish language (in the so-called “orthodox” inscriptions, 1st to 6th centuries AD), and...

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User Experience Takeaways: Still Hungry for Localization Change

Readers of MultiLingual magazine will know about the “Takeaway” section towards the back of the publication. It’s a kind of bully pulpit-meets-12 Step meeting “burning desire” platform, along the lines of U.S. public radio station KQED’s Perspectives program. I have written a few MultiLingual “Takeaways”, and made other contributions, on user experience-related topics that frankly do my...

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Composer makes Citizen Developer a Citoyen du Monde

Interesting to see that Facebook has announced the launch of a multilingual composer tool that enables users to post their status updates in different languages so that their friends and followers can see the update in only their preferred language.  This notion of composers is not new, of course. They’ve been around for a while and...

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“Hello. Is it .ME You’re Looking For?” L10n Storytelling for Coders

Using plain language and reflecting the user’s world are long-established tenets of software user experience (UX). These days we might talk more about context and storytelling as part of our UX communications strategy than usability heuristics, but the message is the same: talk to your users in way that relates to them. So, I really love...

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