Angelo Passalacqua and Bryan Montpetit
Chatbots
A little over a decade ago, if you would have asked the average person what a chatbot was, they might not have known. Chatbots were a cheap wine — still unrefined — and the technology wasn’t celebrated. They were mainly used for customer support when companies were too economical to use people, and their sophistication was limited to guessing what plane information was being requested and providing a less-than-full-bodied regurgitation from their FAQ page (it was always better to just search the FAQ page).