London, 18th May, 2022; ChatLingual, the global, multilingual contact centre platform provider, today announced new UK Headquarters as it expands its innovative solution to enable agents to communicate in 100 languages in real time. The announcement follows news that ChatLingual recently closed a Series A funding led by Lewis & Clark Venture Capital.
Justin Custer, CEO at ChatLingual, commented; “Supporting customers in their native language has been a challenge for businesses for a number of years. We have resolved this by making multilingual support simple with a platform that is completely seamless to integrate and will deliver a much greater customer experience. It is already helping many clients realise operational efficiencies and cost savings, creating delightful support experiences for their customers in 100 languages and allowing them to quickly grow into new markets. Our expansion into the UK reflects our growth strategy, bringing best in-class language experiences by focusing on comprehensibility to boost customer satisfaction for the most innovative contact centres.”
ChatLingual allows contact centre leaders to locate their agents anywhere in the world rather than being tied to language-focused geographies, and therefore reduce costs. The Agent Success Platform is built for enterprise and solves support problems at peak volumes making it easy to scale up and down very quickly and addressing seasonality without compromising data privacy.
ChatLingual already powers hundreds of thousands of live chats daily for global customers across a broad range of industries and Vodafone, GoDaddy and Sennheiser are among the brands it already serves in the UK and globally.