wo hundred issues is one impressive legacy. Yet that’s exactly the milestone MultiLingual magazine hit last month with the publication of our February issue. I’m still relatively a newcomer to this magazine — and the language industry as whole — but publishing that issue felt to me like a momentous occasion. It’s important to respect the legacy of a publication that’s about as old as I am, and rest assured that I do.
As you might have seen if you follow publisher Marjolein Groot Nibbelink on LinkedIn, a couple of typos and errors sneaked into that issue as well. While we’re proud of the quality we achieve, a mistake here and there is inevitable. We think the best way to deal with that is to identify its cause, formulate a solution, and adjust the process without letting it weigh you down. Nevertheless, critical errors are noted in our corrections this month. On the whole, I’m delighted with what our small team accomplishes. And we couldn’t do it without so much support from the wonderful professionals and members of the worldwide language community.
We have something special prepared for our readers this month. It’s Women’s History Month, and we couldn’t think of a better way to observe it than by highlighting as many women in the language industry as we could. There are so many remarkable individuals spotlighted in this issue, and we hope you take a little inspiration of your own from their stories. We know we did.
The year is starting to shape itself in some exciting ways, and we’re just getting started. Looking forward to seeing you next month, and in the meantime, take care!
The majority of professionals within the language industry are women. Yet all too often, women don’t seek or aren’t given a spotlight for the essential work and dynamic personalities they bring to the profession.
This March, in honor of Women’s History Month, MultiLingual wants to highlight the many women who make the language industry such an innovative, creative, empathetic, and exciting environment. Working together with industry partners, we compiled a list of women whose peers agree are shaping the profession through their knowledge, skill, experience, and personality. We then reached out to the nominated women themselves, asking them to share details about their career and perspectives on gender in the workplace. In addition, we requested that they choose another woman they admire and share some thoughts about them.
By Tim Brookes
Last column I looked at a number of writing-creation myths, and I suggested they be viewed not as superstitions. Instead, I see them as a sign many cultures had a much clearer sense of the remarkable value and meaning of writing than we do — so much so that they include the birth of writing in their narratives of who they are, and how they came to be.
By Mark Shriner
Hello, and welcome to The Lab, a new column of updates and insights into the latest in life sciences localization. In this column, we will discuss the latest trends and innovations in technology, tools, and processes that are relevant to those working for, or providing services to, life sciences organizations. We will also look at the regulatory landscape for life sciences and introduce new business opportunities as they arise.
By Sophie Solomon
In 2017, I was on a quest to grasp how mindfulness and emotional intelligence played a role in the work environment. I intrinsically felt that the artificial boundaries between work and home were … well, artificial. I also trusted, from my personal experience, that being humanly connected with the individuals that worked for and with me often led to an unleashing of creativity, productivity, and loyalty. It also created a work environment that was fun, emotionally safe, and unlike a traditional workspace. It felt more like a lifestyle. Our team stuck together, experienced minimal turnover, and our renewal rates with our clients were enviable. What was the secret sauce? Human connection and empathy
Interview by Marjolein Groot Nibbelink
Akorbi Co-founder and CEO Claudia Mirza was instrumental in growing the company into a centerpiece of interpretation, staffing, contact center, and localization services. Today it is one of the largest women-owned companies in the industry. We spoke to Claudia about her thoughts on the industry, its future, and the working environment it offers for women.
Interview by Cameron Rasmusson
Born from an idea shared by husband-and-wife entrepreneurial team Isabelle Andrieu and Marco Trombetti in 1999, Translated has weathered the vicissitudes of technological development to become a leading provider of translation services. With two decades of operation under its belt, Translated has served over 234,330 clients in 194 languages and 40 areas of expertise.
Let me tell you a localization story — one involving the most famous fantasy world ever imagined.
I read the Finnish translation of Tolkien’s The Lord of the Rings as a teenager and fell in love with Middle-Earth. When later visiting the library to take out The Hobbit, I was stunned to discover that Tolkien’s world in that book was almost unrecognizable. Whereas the Finnish LoTR appeals to anyone from teenagers to adults, The Hobbit was localized for children under 10; it made the two parts of the epic tale largely incompatible for their mutual readerships, and this still reminds me of how localization choices can both exclude and include some readers.
European Language Industry Association (Elia)
Elia is the European not-for-profit association of language service companies with a mission to accelerate our members’ business success. We do this by creating events and initiatives that anticipate and serve our members’ needs in building strong, sustainable companies, thereby strengthening the wider industry. Elia was founded in 2005 and has since established itself as the leading trade association for the language services industry in Europe.
Elia Brussels, Belgium
Globalization and Localization Association
The Globalization and Localization Association (GALA) is a global, nonprofit trade association for the language industry. As a membership
organization, we support our member companies and the language sector by creating communities, championing standards, sharing knowledge, and advancing technology.
Globalization and Localization Association Seattle, WA USA
LocWorld conferences are dedicated to the language and localization industries. Our constituents are the people responsible for communicating across the boundaries of language and culture in the global marketplace. International product and marketing managers participate in LocWorld from all sectors and all geographies to meet language service and technology providers and to network with their peers. Hands-on practitioners come to share their knowledge and experience, and to learn from others. See our website for details on upcoming and past conferences.
Localization World, Ltd. Sandpoint, ID USA
STAR is a leader in information management, localization, internationalization, and globalization services and solutions such as GRIPS (Global Real Time Information Processing Solution), PRISMA (Smart Content Services), STAR CLM (Corporate Language Management) including Transit (Translation & Localization), TermStar/WebTerm (Terminology Management), STAR MT (Machine Translation), CLM WebEdit (Web-based Translation & Review), and MindReader (Authoring Assistance). With more than 50 offices in 30 countries and a global network of prequalified freelance translators, STAR provides a unique combination of information management tools, and services required to manage all phases of the product information life cycle. Languages: All
STAR AG (STAR Group headquarters) Ramsen, Switzerland
STAR Group America, LLC Lyndhurst, OH USA
Number 1 LSP that you should know
Crestec is a world-class language service provider. CSA Research ranks Crestec as a global top 5 LSP in the technology sector and global top 6 in the manufacturing sector. Headquartered in Japan with a network of over 18 sites in the US, Europe, and Asia, we offer a one-stop comprehensive solution for global communications from marketing content creation and technical writing to localization, printing, and studio/shooting production.
Languages: Japanese, Simplified Chinese, Traditional Chinese, Korean, French, German, Italian, Spanish, Dutch, Swedish
Crestec USA Long Beach, CA , USA
Crestec Europe Amsterdam, Netherlands
Protecting Translators and Interpreters Worldwide
Originally founded in 1993 in France as Traducteurs sans Frontières by Lori Thicke and Ros Smith-Thomas to link the world’s translators to vetted NGOs that focus on health and education,
Translators without Borders (TWB) is a US nonprofit organization that aims to close the language gaps that hinder critical humanitarian efforts worldwide. TWB recognizes that the effectiveness of any aid program depends on delivering information in the language of the affected population.
Languages: 190 language pairs
Translators without Borders CT USA
Total Solutions for Your Business
E4NET is a total localization solutions provider including translation, DTP, AI Data Creation, and specialized in Asian localization covering all major Asian and regional tier 3 languages. We have 25+ years of successful localization production experience with major projects for IBM, Microsoft, SAP, Oracle, HP, LG Electronics, Panasonic, and more. E4NET is now providing patent translation services to the Korea Institute of Patent Information and translating life science projects including clinical protocols and reports. We are continuously developing and applying innovative technologies such as machine translation and associated customer services throughout our production process to maximize production/service efficiency. ISO 17100:2015, ISO 18587:2017, ISO 9001:2015, ISO 27001 certified. Languages: 70+
E4NET Co., Ltd. Seoul, South Korea
Argos Multilingual provides global language solutions. With over 30 years of experience, we serve clients in the high-tech, life sciences, human resources, and financial industries. We make it easy for businesses to grow globally and connect with expert talent anywhere in the world. With production centers in Europe, the Americas, and Asia, we follow a strategy of building robust programs for continuous translation and localization. You can expect a long-term and transparent partnership, backed by innovative solutions around technology, AI & data, creative content, and quality assurance.
Languages: 150+ languages
Argos Multilingual. Mogilska 100, 31-546, Krakow, Poland
Mobico — by Saltlux
Mobico is the new brand name of Saltlux’s technical communication services and is also the name of the predecessor company to Saltlux, established in 1979 as Korea’s first TC business. What started as a small enterprise concentrating on creating Korean manuals and East Asian language translations evolved into a one-stop service provider for all your needs in the world of business today, including multilingual translation, localization, DTP, TW, and MTPE. The relentless pursuit of progress and perfection results in the use of state-of-the-art technology and processes, which in turn lead to superior translation quality with shorter turn-around times and therefore to greater customer satisfaction. Languages: More than 70 languages.
Saltlux, Inc. Seoul, South Korea
ORCO S.A. Localization Services
Founded in 1983, ORCO celebrates this year its 35th anniversary. Over the years, ORCO has built a reputation for excellence and gained the trust of leading companies, such as Oracle, IBM, and Carrier for the localization of their products. Our core business activities include technical, medical, legal, financial, marketing, and other translations, software and multimedia localization, as well as localization consulting. We cover most European languages, and our client list includes long-term collaborations with international corporations, government institutions, banks, private enterprises, NGOs, and the European Union. ORCO is certified according to ISO 17100 and ISO 9001 quality standards.
Languages: Greek and European languages
ORCO S.A. Athens, Greece
RWS Holdings plc
RWS Holdings plc is the world’s leading provider of technology-enabled language, content management, and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.
Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content, and market-access challenges through our collective global intelligence, deep expertise, and smart technology.
RWS Holdings plc, Chalfont St. Peter, UK
+44 (0) 1753 480 200
We have been helping some of the world’s most iconic brands to optimize their global commercial potential since 1997. Vistatec is one of the world’s most innovative, progressive, and successful localization solutions providers. Headquartered in Dublin, Ireland, with offices in Mountain View, California, USA. Think Global.
Europe: Dublin, Ireland, 353-1-416 -8000
North America: Mountain View, CA USA
Translation Commons is a nonprofit US public charity powered by translators. We are a volunteer-based online community aiming to help our language community thrive and bridge all the sectors within our industry. We facilitate cross-functional collaboration among the diverse sectors and stakeholders within the language industry and instigate transparency, trust and free knowledge. Our mission is to offer free access to tools and all other available resources, to facilitate community-driven projects, to empower linguists and to share educational and language assets.
Translation Commons Las Vegas, NV USA
Joint National Committee for Languages
The Joint National Committee for Languages and the National Council for Languages and International Studies (JNCL-NCLIS) represent the interests of over 140 member organizations, associations and companies in virtually all aspects of the language enterprise — education PreK-20, research, training, assessment, translation, interpreting and localization — to the US government. The mission of JNCL-NCLIS is to ensure that all Americans have the opportunity to learn English and at least one other language.
Joint National Committee for Languages – National Council for Languages and International Studies Garrett Park, MD USA,
Consoltec offers FlowFit-TMS, a web-based translation management system that helps you simplify and optimize your projects, while reducing your administrative costs. FlowFit can also be used for many other project types. FlowFit provides fully customizable web portals for clients, providers, and project management. Get an accurate overview of your teams’ workload in real time and select the best available providers. Manage your clients, contacts, and internal/external providers effectively with the new CRM features. Use Timesheet to track the time spent on projects and tasks. Connect seamlessly to your favorite CAT tools (memoQ, SDL Studio,
LogiTerm), and get comprehensive reports that provide enhanced insight on production, productivity, costs, and translation memory efficiency.
Consoltec Montreal, Québec, Canada
(+1) 514 312-2485
Memsource is a leading cloud-based translation management system that enables global companies, translation agencies, and translators to collaborate in one secure, online location. Internationally recognized for providing an easy-to-use, yet powerful CAT tool combined with a TMS, Memsource processes two billion words per month from over 200,000 users around the world. Manage your translation projects in real-time in an intelligent platform that accepts over 50 file types and offers REST API, out-of-the-box CMS connectors, and powerful workflow automation to save time and money. Join localization professionals from around the world who rely on Memsource to streamline their translation process. To start your free 30-day trial, visit
Memsource Prague, Czech Republic
+420 221 490 441
Founded in 1992, birotranslations specializes in life science, legal, technical, IT, and automotive translations into all East European languages (Albanian, Bosnian, Bulgarian, Croatian, Czech, Estonian, Hungarian, Latvian, Lithuanian, Macedonian, Polish, Romanian, Russian, Serbian, Slovak, Slovenian, Ukrainian). We have a long-term partnership with the world’s top 100 MLVs and many end-clients all around the globe. With our experienced project managers, extensive network of expert linguists and usage of the latest CAT tool technology, your projects will be delivered on time, within budget, and with the highest standards of quality. For more information, please contact Mr. Matic Berginc (details below).
Languages: Eastern European languages
birotranslations Ljubljana, Slovenia
+386 590 43 557
GlobalWay Co., Ltd.
GlobalWay, located in Korea, has been providing incomparable professional localization services to partners all around the globe since 2003. As an industry-leading localization company and ISO 9001, 17100, 18587 certified, we are here to offer language solutions including translation, voiceover, subtitling, DTP, and testing services.
Our highly qualified and experienced in-house linguists, engineers, and project managers will add value to your business.
GlobalWay and its long-term global partners are ready to support you on the road to success. Are you looking for a reliable localization partner?
Our doors are wide open for you. Should you need more information, please feel free to contact us. Languages: 50+ more languages including Korean, English, Chinese, Japanese, German, Russian, Vietnamese, Thai, Indonesian.
GlobalWay Co., Ltd. Seoul, South Korea
The Next Generation of Translation Agencies
Gobetween LSP is a female-led company of PMs and linguists specialized in providing English into Spanish localization and translation services of excellent quality and value. We rethink and recreate industry best-practices based on more than one decade of experience in effective communication, quality indicators, and project planning. At gobetween LSP, we help clients and linguists succeed, we believe in teamwork, we focus on human relationships in an increasingly automated world, and we mediate across cultures to ensure communication and understanding.
Our clients benefit from our competitive rates and from the assistance provided throughout the entire project cycle.
Don’t wait for the future to find your next translation partner. The future is us.
Languages: English<>Spanish (all flavors)
Gobetween LSP Rosario, Santa Fe, Argentina
+1 347 946 3834
iDISC Information Technologies
iDISC, established in 1987, is an ISO 9001 and ISO 17100 certified language and software company based in Barcelona with branches and teams in Mexico, Brazil, USA, Argentina, Bolivia, and Guatemala. We have dedicated teams for web content, software localization, and translation of technical, business, automotive, biomedical, and marketing documents. Our software development engineers and translation teams provide high-quality and on-time production solutions that are cost-efficient, flexible, and scalable.
Languages: Spanish (all variants), Portuguese (all variants), Catalan, Basque, Galician, Valencian, K’iche’, Quechua, Aymara, Guarani.
iDISC Information Technologies, S.L. Barcelona, Spain
Professional translation services made easy. Crafted by expert humans, powered by technology, efficiently delivered. We have delivered 1.2 million translations in 150 languages to 134,091 clients in 40 macro-domains since 1999, powering the globalization strategy of the most demanding clients. We work hard to make translation services more effective, by enhancing our production processes with great technologies and talented people. A perfect example is T-Rank™, the system that instantly matches your content with the most qualified translator for the job. We offer a wide range of linguistic services that cover all your future needs: Google Ads translation, software localization, subtitling, and APIs to integrate human translation. We open up language to everyone.
Languages: 150 languages and 40 areas of expertise.
Translated Rome, Italy
memoQ is a leading collaborative translation environment and TMS delivering premium solutions to the translation industry since 2004. memoQ is dedicated to delivering innovation through diverse developments that help hundreds of thousands of freelance translators, translation companies, and enterprises worldwide.
Having both simplicity and effective translation processes in mind, memoQ combines ease of use, collaboration, interoperability, and leverage in a single tool. Discover a new world with memoQ, and let our team help optimize your translation processes and make your business more successful. memoQ’s quality & information security management system is certified to ISO 9001 and ISO 27000. Languages: 250+
BLEND— End-to-end Localization Services
BLEND (getblend.com) is a global localization company brought to you by the makers of One Hour Translation — the legacy LSP founded in 2008.
As an end-to-end, technology-based, multi-market enabler, BLEND empowers global brands to establish a native presence in fundamentally different markets worldwide.
Our strength lies in the power of our AI-driven technology stack, the diversity of our team, and the strength of our global community of linguists. With a multitude of ethnicities and global locations, we’re dedicated to helping global companies weave their brands successfully into local markets. BLEND is a privately held company with offices in Tel Aviv, Los Angeles, Shanghai, Kyiv, and Bucharest. Languages: 120+
BLEND 11 Ha’achim Mislavita st. Tel Aviv 7401022 Israel
Nimdzi Insights is an international market research and consulting company. Nimdzi advises on language services, localization programs, business operations and mergers and acquisitions. Nimdzi is committed to providing opportunities for continuous professional development and resources for business professionals worldwide.
Nimdzi Insights Seattle, WA, United States
+1 206 823 3177
Rheinschrift Language Services
Outstanding localization requires world-class experience. Rheinschrift gives your business a native voice in the German-speaking world. We offer more than 26 years’ experience providing translations and localizations for software and hardware manufacturers as well as for the sectors of business, technology, legal matters, and medicine/medical
applications. Our ISO 17100- and ISO 18587-certified services also range from glossaries, post-editing, project management, and desktop publishing services to many other related services. Rely on Rheinschrift to deliver the most competent translations and meet your deadline, whatever it takes.
Languages: German <> major European languages
Rheinschrift Language Services Cologne, Germany
XTM International develops and sells XTM Cloud, an enterprise SaaS translation management system with an integrated computer aided translation tool. XTM’s mission is to help enterprises reach global markets more efficiently by automating and man-aging all aspects of the localization process. XTM Cloud employs AI to deliver advanced automation, has a well-developed REST API and out-of-the-box connectors for content management systems and machine translation systems. XTM’s flexible and automated workflow streamlines complex localization processes and supply chains while providing project managers with an up-to-date view of the project status. XTM Cloud is designed to be scalable, flexible and agile, with industry open standards at its core. Visit www.xtm.cloud for more.
XTM International Buckinghamshire, United Kingdom
+ 44 1753 480 479
Lionbridge partners with brands to break barriers and build bridges all over the world. For 25 years, we have helped companies connect with their global customers and employees by delivering translation and localization solutions in 350+ languages. Through our world-class platform, we orchestrate a network of passionate experts across the globe who partner with brands to create culturally rich experiences. Relentless in our love of linguistics, we use the best of human and machine intelligence to forge understanding that resonates with our customers’ customers. Based in Waltham, Massachusetts, Lionbridge maintains solution centers in 26 countries. Languages: 350+.
Lionbridge Waltham, MA, United States
PTW – Bringing your story to the world
The team at PTW are game localization experts, offering end-to-end audio production, translation and localization quality assurance services from an extensive global studio footprint.
PTW’s 25 years’ history in the games industry has allowed us to build a client-centric organization, providing a boutique service that is tightly integrated across key regions.
We’re a global team of passionate, hard-working, ambitious gamers, whose goal is always to make every gamers experience as perfect as possible.
The PTW family of brands includes SIDE, an award-winning creative services provider, and Entalize, the leading video game localization outsourcer in Japan.
Translation | Audio Recording | Localization Testing | Development. Languages: 40+.
PTW Los Angeles, CA, United States
Reach Global Users in Their Native Language
Smartling helps companies automate, manage, and professionally translate content across all devices and platforms to deliver omni-channel brand experiences that facilitate global growth. Languages: Over 100 Languages.
Smartling New York, United States
ADAPT Localization Services
ADAPT Localization Services offers premium language services for clients in the medical, life sciences, and technology sectors. Certified under ISO 13485 and ISO 17100, the company is headquartered in Germany and maintains offices in Sweden, Spain, and Denmark.
ADAPT offers the full range of services from translation, software localization, and terminology work through graphics and pre-print tasks to dubbing and subtitling of training courses and company presentations. With more than 20 years of experience in fields like in vitro diagnostics, medical devices, optics, or automation technology, ADAPT is the partner of choice for many leading manufacturers particularly when it comes to complying with regulatory language requirements in Europe and worldwide. Languages: All the world’s business languages
Adapt Germany, Bonn, NRW
+49 228 982260
Boostlingo | Interpretation Technology
Boostlingo is an interpretation software and technology company based in Austin, Texas. We are focused on defining the next generation of interpretation technology solutions.
Our software is available on any device, customizable for your language service company’s needs, and compliant across all common regulatory and security requirements.
The Boostlingo software platform includes features like: white label mobile apps for your customers to get connected with interpreters, OPI and VRI delivery systems, multi-tenant administration and configuration controls, internet- and phone-based routing systems, onsite interpretation scheduling tools and analytics, and appointment geo-tracking services.
Get started on your growth journey today at boostlingo.com/multilingual.
Languages: 300 languages supported
Boostlingo Austin, Texas, United States
Alliant Insurance Services is a National leader in insurance, risk management, and consulting. Since 1925, our clients have had profound confidence in us to deliver in all market climates. Today, this promise lives on through the dynamic confluences of people, ideas, and solutions, which have defined the Alliant name. The member-exclusive, ATA-endorsed Professional Liability Insurance Program protects translators and interpreters against claims-related errors, omissions, and/or negligence arising from their professional services. This comprehensive solution commonly known as errors and omissions liability insurance (E&O) covers defense costs and settlements and provides a valuable layer of additional coverage for translators and interpreters.
Alliant Chantilly, Virginia, United States