LOS ANGELES, USA – February 22nd, 2023: PTW today announced the global launch of RESOLVE™, a newly developed neural machine translation solution that helps player support teams mitigate risk by managing unexpected gaps and volume spikes. RESOLVE assists in creating timely resolutions of player issues and inquiries in any language, offering companies a cost-effective option to maximize team productivity while maintaining service levels. 

“As part of our mission to build technology-driven solutions to problems throughout our industry, we created a platform that addresses many of the player support pain points our clients have repeatedly voiced,” said Deborah Kirkham, Chief Executive Officer of PTW. “With RESOLVE, we now offer flexible, cost-efficient machine translation for multilingual player support, with features that check all the boxes—it’s a game changing solution.”    

RESOLVE can fit the needs of any size game studio or publisher with a multilingual player base, and teams that experience unexpected coverage gaps or uncommon language requests. The platform can be used on either an interim or permanent basis, giving teams the ability to leverage their own resources to perform post-editing and scale hiring as needed in low volume situations.  

Neil Long, Senior Director of PTW Player Support, added, “RESOLVE was developed from the ground up by our engineering and localization experts, who are innately familiar with the challenges our clients face. This solution is not only scalable, but it’s efficient and can bring immediate cost savings.”  

To learn more about how RESOLVE can assist your player support team, visit: www.ptw.com/playersupport/resolve

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About PTW:

PTW is a boutique-with-scale games services company with over 40 studios in 11 countries worldwide. Our range of services includes art production, game development, quality assurance, player support, community management, localization, localization QA, voice production, and data collection. 

We’re a global team of passionate, hard-working, ambitious gamers, whose goal is always to make every gamer’s experience as perfect as possible. We’ve been working hard for players, clients, and the games industry for over 25 years, providing industry-leading services to every part of the globe. 

From our humble beginnings as a single office in Japan in 1994, we’ve since grown to become a global force, with offices across North America, Europe, India, and Asia. The PTW family of brands includes SIDE, 1518 Studios, entalize, and OR Esports. For more information, visit www.ptw.com.