Tag: customer experience

Employee experience: the new company-health barometer?

Customer experience has long been touted as the ultimate barometer for the health of companies, but isn’t the employee experience just as foundational to business performance? Improving your brand or product and building a strong customer experience certainly requires the support of your employees.

Unbabel Report Outlines “Native Language Effect” among Consumers

Unbabel, a San Francisco-based language operations platform, has released the results of its 2021 Global Multilingual Customer Experience Report, which breaks down the results...

New data on what CX customers want most

Language is the number one reason why customer service organizations can't maintain message consistency. That's one of the insights provided in machine translation provider...

Apple to provide interpreters in stores

International tech company Apple plans to up the availability of American Sign Language (ASL) interpreters in its stores, reports information site iLounge. In the...