Acolad Life Sciences has partnered with Alphanumeric to support life sciences companies with global communication needs, including over-the-phone interpreting (OPI) for global contact centers.
This is a move that aims at furthering the companies’ joint commitment in bringing the highest quality of service to the life sciences industry, by helping pharma and medtech companies to better reach and communicate with patients and health care professionals, in all languages.
The Acolad-Alphanumeric partnership will enable pharma, health tech and medtech companies to streamline the engagement process for their contact center programs, including Medical Info Contact and Fulfillment Centers, Consumer Med Info, Vaccine Support, Clinical Support, and or Adverse Event reporting and allow them to provide a truly global call center support model, covering all languages.
“We are proud to have established long-term partnerships with the world’s largest pharma, biotech and medtech companies across EMEA, APAC, and the Americas,” says Gina Wilson, Head of Acolad Life Sciences.”Our partnership with Alphanumeric strengthens our commitment to the highest quality of service for life sciences.”
“As a company, we’re thrilled to partner with Acolad and provide better patient experiences. We know that this will lead us in the right direction towards improving our service delivery while also meeting customer needs at every step of their journey!” added Randy Trice, CEO of Alphanumeric Systems.
As part of the Acolad group, which ranks as one of the world’s Top 10 LSPs, Acolad Life Sciences is a leader in its own right in the global content space, providing a full suite of solutions and services that support the development, production, localization and international marketing of medicinal products and medical devices, all in full compliance with the regulatory demands of national and international health authorities worldwide.
As for Alphanumeric Systems, the company has been providing contact center, digital transformation, and technical services support with the goal of improving customer engagement, and overall satisfaction, and build a more aware, empowered, and engaged customer.
Acolad Life Sciences
Acolad Life Sciences is the business unit of Acolad that specializes in certified language solutions for Pharma, Medical devices, MedTech and Clinical Research Organizations. Supported by the unmatched expertise of its medical translators and technology-driven language solutions, Acolad Life Sciences partners with its clients through every stage of product development – from clinical trials to post-market surveillance – acting in compliance with industry best practices and regulatory requirements of national and international health authorities worldwide. www.acolad/lifesciences