Global Talk Reports Strong Growth in 2023

Global Talk, the second-largest interpreting service provider in Europe, saw strong growth in 2023. The number of interpreting services provided rose by 20.8% to 870,000, representing a turnover growth of 41.3% to €70.3 million. In addition to retaining trusted accounts, a number of new clients were welcomed.

By far the highest number of interpreting services were carried out by phone (777,400 times, representing a growth of 19.3%), followed by on-site deployment (86,800 times, representing a growth of 40%). Video deployment decreased to 5,700 services, representing a decline of -13.5%. During the COVID-19 pandemic, video interpretation was often utilized as an alternative to on-site interpretation. With the pandemic now two years behind us, clients are reverting to on-site or phone interpretation services more frequently.

In the Netherlands, we started working with the Dutch Council for Refugees, Legal Aid Board, Central Agency for the Reception of Asylum Seekers (COA), and the Immigration and Naturalisation Service (IND), among others. In Belgium, there was a notable influx of new clients in the healthcare and education sectors. Currently, three-quarters of Flemish hospitals are clients of Global Talk. Since the establishment of an office in Belgium in 2022, the number of interpreter requests there has quadrupled, and the client base has doubled.

In 2023, Global Talk withdrew from Sweden due to disappointing results and the substantial investments required to reverse the trend. This led to the decision to cease operations there. Astrid van Rossum, CEO of Global Talk, stated, “We are experiencing strong growth, which has propelled us to the second position among interpreting service providers in Europe, despite the disappointing results in Sweden and our cessation of operations there. Our international ambitions remain high, and we will continue to drive growth in the Netherlands and Belgium.”

About Global Talk:

With over 48 years of experience and more than 2,000 interpreters in over 200 languages, Global Talk provides interpreting services to every sector, enabling people to understand each other and bridge language and cultural differences. The company uses the latest technology where possible and deploys experts where necessary. Our interpreters operate in places and situations as diverse as educational institutions, municipal offices, hospitals, and interrogations. Global Talk’s fastest service ensures that an interpreter is on the phone to interpret immediately within 1 minute, 24/7. All interpreters and cultural experts are extensively screened and have considerable experience in their field. Global Talk is a Dutch company also active in Belgium.

Interpreters and cultural specialists work for Global Talk on-site, by video, or by telephone. They are deployed in the public sector for municipalities, ministries, investigation services, and judicial authorities, as well as for companies and at international conferences.

In addition to providing interpreting services, Global Talk also offers customized services. This includes the apps Global Talk has developed in cooperation with clients in different countries. A good example is the Global Talk Care app, a multilingual communication app for the Flemish healthcare sector. Using the app, caregivers can ask patients initial supporting questions in any of 12 different languages. Or the Ambulance Interpreting app in the Netherlands, which enables EMS to engage the services of an interpreter at the touch of a button, within a minute, without requiring the intervention of a call center.

MultiLingual Staff
MultiLingual creates go-to news and resources for language industry professionals.

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