Tag: customer service

Waverly Labs unveils new translation products at CES

Earlier this week, at this year’s Consumer Electronic Show (CES) in Las Vegas, Waverly Labs unveiled two new products in its line of real-time translation technology. “We are on a mission to bridge global communications by building a world without language barriers,” said Andrew Ochoa, the Brooklyn-based tech company’s CEO and founder.

New data on what CX customers want most

Language is the number one reason why customer service organizations can't maintain message consistency. That's one of the insights provided in machine translation provider...