customer service

Meaning Partners With Five9, Enabling Seamless Conversations

The partnership will enhance customer experiences using real-time voice harmonization and generative AI, improving communication in contact centers and driving positive outcomes.

Lingpad X Front Integration: Breaking Language Barriers One Translated Message at a Time

Lingpad's integration with Front revolutionizes multilingual customer support, seamlessly translating conversations and enhancing customer satisfaction.

How to Talk to Business Leaders About Translation Needs

Armed with the right insights and information, you can communicate the necessity of developing and executing a translation strategy to bolster business by providing the best customer service in any language.

How to Analyze Game Localization Quality Using Reviews

It’s pretty obvious that localization affects player reviews. A bad translation can lead to bad reviews, and great work can, of course, win high praise from gamers. In turn, all of this feedback can be really useful. Reviews are important information sources to assess and improve the quality for any game localization professional.

Waverly Labs unveils new translation products at CES

Earlier this week, at this year’s Consumer Electronic Show (CES) in Las Vegas, Waverly Labs unveiled two new products in its line of real-time translation technology. “We are on a mission to bridge global communications by building a world without language barriers,” said Andrew Ochoa, the Brooklyn-based tech company’s CEO and founder.

New data on what CX customers want most

Language is the number one reason why customer service organizations can't maintain message consistency. That's one of the insights provided in machine translation provider...