Meaning Partners With Five9, Enabling Seamless Conversations

The partnership will enhance customer experiences using real-time voice harmonization and generative AI, improving communication in contact centers and driving positive outcomes.

96% of call center agents believe assistive technology would enhance job performance, according to new Meaning survey results

Meaning today announced the results of a new survey exploring the impact experience and assistive technology have on job performance and communication in call centers. Administered by Gradient Flow, the results highlight the challenges and potential solutions gleaned from 270 call center workers based in India.