Tag: ML

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SDL Tados 2021

Telehealth Firm Amwell to Adopt Google AI, Translation Tech

Technology

Promising advances to the telehealth services industry, Amwell will integrate Google Cloud AI capabilities for natural language processing and medical transcription services, among other new services.

Since the onset of the pandemic, telehealth services have skyrocketed. A Department of Health and Human Services statistical report found that in April, about 43% of primary care visits through Medicare were via telehealth. Before the pandemic, more than 99% of Medicare-funded visits were in-person appointments. From March through early July, the agency says, more than 10 million Medicare beneficiaries used telehealth services. With broad telehealth coverage more vital than ever, though, demands for language services have risen considerably as well.

Seeing the opportunity for growth, Google recently pledged to invest $100 million into Amwell, formerly known as American Well, a company that builds technology for virtual doctors’ visits. Launching in 2006, Amwell currently works with 55 health plans, which support over 36,000 employers and represent more than 80 million covered individuals, as well as 150 of the nation’s largest health systems. It has powered more than 5.6 million telehealth visits for its clients, including over 3 million since the shutdown began.

The partnership will leverage Google’s artificial intelligence (AI) and machine learning (ML) technologies to create a comprehensive virtual care experience for patients and providers that goes beyond visits and includes services like self-triage or remote patient monitoring (RPM) capabilities. Google plans to work closely with Amwell to integrate its AI capabilities into Amwell’s virtual care platform, particularly in natural language processing and medical transcription services. This could have interesting implications for the language service industry, particularly the life sciences sector.

Additionally, Amwell will move parts of its business from Amazon Web Services to Google Cloud, recognizing Google Cloud as its “preferred global cloud partner.” Specifically, Amwell will move some video performance capabilities to Google Cloud. The two companies will also collaborate on technology and work to expand Amwell’s footprint in the sector.

“With this partnership, Google Cloud and Amwell see an opportunity to improve patient and clinician telehealth experiences through technologies that can automate waiting room and checkout; provide automated language translation services; advance population health by making it easier for more patients to receive care; and assist payers and providers in routine tasks, by intelligently triaging cases and reducing clinician burnout,” mentioned a Google Cloud blog post.

The post went on to describe how machine translation is being integrated into the system: “A conversational chatbot agent is immediately available to assist you, in your preferred language, by asking about your symptoms and the reason for your visit, and provides this information to your physician before she enters your virtual exam room. During your appointment, you continue to speak in your preferred language to your physician, while cloud-based artificial intelligence (AI) provides live, translated captioning of the conversation.”

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Journalist at MultiLingual Magazine | + posts

Jonathan Pyner is a poet, freelance writer, and translator. He has worked as an educator for nearly a decade in the US and Taiwan, and he recently completed a master’s of fine arts in creative writing.

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Venga Global Launches AI Program to Meet Data, ML Needs

Localization Technology

Leveraging human-assisted multilingual data collection, Venga AI will power natural language processing AI and machine learning.

Global leader in translation and localization Venga Global announced this week the launch of Venga AI to meet growing data transformation and machine learning needs. Expanding data annotation, collection, and validation for artificial intelligence (AI) and machine learning (ML) services, the company looks to improve localization approaches, especially for languages other than English.

“We started offering data services in 2016 focused around natural language processing and data translation,” says Venga chief sales and marketing officer Antoine Rey. “We have learned, adapted, and developed technology with great success to bring quality clean data to top AI and data companies. We are excited to now publicly offer our expanded roster of services including data annotation and validation for text, image, video, and audio.”

Working in translation, localization, and creative services in over 150 languages, Venga partners with clients to “streamline global communication.” With expertise in natural language processing (NLP), the company builds custom programs for enterprise clients to provide human-assisted clean data collection, annotation, and validation for ML. These programs are supported by a production team, innovative tools and technology, a specialized supply chain, and an ISO-certified quality assurance team.

The announcement of the AI program notes the growing need for clean data to feed into machine learning algorithms, especially in sectors producing medical diagnostics, autonomous vehicles, and voice search. With roots already in the translation industry, Venga has pivoted to providing data services in recent years, leveraging local human networks to create accurate data sets.

Venga chief operating officer Chris Phillips credited the company’s “ability to ramp up from zero to thousands of trained resources in very short time periods” as “key to our success. We achieve this through stringent vetting, testing, and training of quality resources and optimize our technology stack project by project to create efficient and controlled NLP data collection.”

Venga Global earned recognition last year by the National LGBT Chamber of Commerce (NGLCC) Supplier Diversity Initiative, gaining certification as an LGBT Business Enterprise (LGBTBE).

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MultiLingual creates go-to news and resources for language industry professionals.

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Gallaudet University Partners with Apple and AppTek

Business News, Technology

In a moment when universities need the latest technology more than ever, Gallaudet University has announced two important partnerships with Apple and AppTek, which aim to provide its deaf and hard-of-hearing students with tools necessary to succeed in an increasingly technological world.

As the fall term commences, Gallaudet University has announced a couple exciting pieces of news for its deaf and hard-of-hearing students. Gallaudet is a federally chartered private university for the education of the deaf and hard of hearing located in Washington, D.C. In a statement on Thursday morning, Gallaudet University President Roberta J. Cordano announced that the university would begin a partnership with Apple to improve access and expand academic and career opportunities for Gallaudet students.

In her statement, the president said, “Beginning this fall, Gallaudet will provide all students and faculty with an iPad Pro, Apple Pencil, and SmartFolio for iPad Pro to support their learning and teaching. Students and teachers at the Laurent Clerc National Deaf Education Center will also participate in this new initiative.”

Providing students better access to the most up-to-date technology, the partnership will also establish an Apple scholarship program for students of color with disabilities. The scholarship will go to students pursuing studies in information technology, computer science, and other science, technology, and math related fields.

“Gallaudet has been at the forefront of advancing education and acceptance of Deaf culture in this country for more than 150 years,” said Lisa Jackson, Apple’s vice president of Environment, Policy and Social Initiatives. “We are honored to work together with this incredible institution to create even more opportunities for Gallaudet students and for all underserved and underrepresented communities.”

Furthermore, through the Connected Gallaudet initiative, Gallaudet students will participate in research projects to design bilingual applications. One project in particular was also announced this week, which revealed a partnership between Gallaudet University and AppTek, a leader in artificial intelligence (AI) and machine learning (ML) for automatic speech recognition (ASR) and machine translation (MT).

This application aims to provide video conference participants with live closed captions and deliver more control of the user interface (UI), allowing users to enhance the readability of real-time conversation transcripts and enjoy a more meaningful flow of spoken content.

“While much of the world is relying heavily on videoconferencing applications to communicate safely during the COVID-19 pandemic, commonly used applications unfortunately do not provide reliable, real-time capabilities that allow deaf and hard of hearing participants to engage fully,” said Mike Veronis, AppTek Chief Revenue Officer and Program Manager for the 21st Century Closed Captioning project. “We are passionate about and humbled at the opportunity to collaborate with Gallaudet on bridging that gap by developing new tools to give the deaf community greater freedom, control, and access to virtual communication.”

Integrating AppTek’s ASR platform, the application will incorporate the latest AI and ML technologies to enable this assistive service, which will be available to users on demand. Over time, Gallaudet also intends to incorporate multilingual capabilities using AppTek’s Multilingual Automatic Speech Recognition and Neural Machine Translation technologies.

Along with new technology and the application development project, Gallaudet University will also grant some students the opportunity to take part in the Apple Worldwide Developers Conference (AWDC) through the partnership with Apple. The annual event brings together over 5,000 developers, innovators, and entrepreneurs for engineering sessions, forums, laboratories, and keynote presentations about the latest app and software innovation.

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Journalist at MultiLingual Magazine | + posts

Jonathan Pyner is a poet, freelance writer, and translator. He has worked as an educator for nearly a decade in the US and Taiwan, and he recently completed a master’s of fine arts in creative writing.

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