Tag: video remote interpreting

Deaf and hard-of-hearing patients file lawsuit against Washington healthcare provider

Instead of in-person interpreters, Providence St. Joseph Health often relied on VRI to communicate with patients — in several cases, however, lack of staff training and poor internet connection led to mishaps such as sudden, repeated disconnections and blurry video.

Partial amputation prompts medical language access concerns

An ongoing federal lawsuit has been filed against a Tennessee hospital that did not provide adequate sign language interpreting services for a deaf patient, drawing attention to the importance of language access measures in the healthcare system.