Eclipse Scheduling, a scheduling and management platform for interpreting, translation, and accessibility services, has announced it has completed its SOC 2 Type II examination. The independent attestation, conducted by Prescient Assurance against the American Institute of Certified Public Accountants (AICPA) Trust Services Criteria, evaluates how an organization’s controls are designed and whether they operate effectively across an extended observation period.

Unlike a Type I report, which assesses controls at a single point in time, a Type II examination tests whether they hold up in practice over a sustained period. in Eclipse’s case, the testing is done across its production infrastructure, development lifecycle, access and change management, and incident response.

“SOC 2 Type II is a milestone for any software company, but it carries extra weight in our field,” said Tyler Herron, CEO and co-founder of Eclipse Scheduling. “Our customers coordinate some of the most sensitive conversations people have — medical appointments, court proceedings, IEP meetings, immigration interviews. The system that schedules and tracks this work has to be held to the same standard as the linguists doing it.”

Why SOC 2 Type II matters in language services

The data inside a language-services platform is rarely routine. It records which patients needed an interpreter for a diagnosis, which families met with a school district about a child’s services, and which defendants required counsel in a language they understand. Safeguarding that information is a fundamental responsibility of any vendor entrusted with it.

What has changed is that customers now expect that responsibility to be demonstrated, not simply asserted. Language service providers and in-house language access offices operate inside regulated environments — hospitals answer to HIPAA and Section 1557, school districts to FERPA, courts to Title VI, public agencies to their own security standards — and those obligations pass downhill to the vendors they depend on. A platform’s word that it handles data securely no longer carries a procurement or security review on its own; the controls behind that claim have to be independently verified.

That is what a SOC 2 Type II report provides — not a vendor’s claim about security, but an independent auditor’s confirmation that the controls work and have kept working over time. It is among the more demanding attestations a software provider can put in front of a procurement or security review. For the organizations that build on Eclipse, that verification does a few practical things:

• Shortens enterprise and public-sector RFP cycles that require third-party attestation.
• Helps customers demonstrate their own compliance to the healthcare, legal, education, and government clients they serve.
• Cuts down on the custom security questionnaires they would otherwise complete one at a time.

One platform, more than one kind of language access

Eclipse was founded by career interpreters and language service provider (LSP) operators who had lived with fragmentation: disconnected scheduling tools, credentialing tracked in spreadsheets, billing in a separate system, and provider communication scattered across email and text. They built the platform to bring workflows into one place and to cover the full range of language access, not interpreting alone.

Today it coordinates spoken language and sign language interpreting, live captioning, and accessibility services for blind and low-vision audiences. Agencies, accessibility providers, and in-house language access teams across industry settings use it as a single system to manage their full service catalog.

A few structural choices shape how the platform works. Eclipse coordinates services but does not employ or supply linguists, which keeps it from competing with its own customers. Its data model reflects how language services are actually managed — including language pairs, certification and credential expirations, service modality, specialty matching, and the billing structures that come with them. Automation is used where it adds operational leverage, while the decisions that affect a patient, student, or defendant are left to humans.

“Security attestations like SOC 2 are sometimes treated as a box to check,” said Shelby Edwards, co-founder and chief experience officer of Eclipse Scheduling. “We treat them as the floor. Language access touches civil rights, health outcomes, and due process. The infrastructure under it should be held to the same standard as the work itself.”

What it means for the industry

For LSPs, consolidating a stack that has often required four to six separate tools frees up coordinator time and removes the handoffs where errors tend to creep in. For in-house language access offices, it provides a system of record they can put in front of regulators, leadership, and the communities they serve. And for the people on the receiving end — patients, students, people in court, and community members with limited English proficiency — reliable coordination is often what determines whether the right qualified linguist is actually present when the appointment begins.

Availability

Eclipse’s SOC 2 Type II report is available to current and prospective customers under NDA. Organizations evaluating the platform for procurement or a security review can request it through their account contact or the company’s contact page.

About Eclipse Scheduling

Eclipse Scheduling is a New York-based software company that provides a management platform for interpreting, translation, and accessibility services. Founded by language-industry professionals, it serves language service providers, accessibility offices, and enterprise language access teams that want to modernize operations on HIPAA-aligned, SOC 2 Type II–attested technology.