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SDL Tados 2021

Paper Expands Multilingual Support to Online Services

Language in Business

The educational support system Paper emphasizes language access as among its primary goals to ensure a more equitable education for students across North America.

The educational support system company Paper is expanding unlimited tutoring support in English, Spanish, French, and Mandarin. Multilingual tutors are available across several subjects, including Math, Science, History, and English, so that students can get help in their native tongue. Founded in 2014, Paper is an educational support system providing students with online support and teachers with real-time feedback and intervention tools.

Paper partners with districts across North America to close the achievement gap and support educational equity. With the enhanced features on Paper’s platform, students will be able to pre-set their language preferences. By doing so, Paper automatically pairs students with tutors that can help them in their preferred language. Providing scholastic assistance in preferred languages has many crossovers for the localization industry – not least translation and interpretation.

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“It is required we increase and improve services,” said Blaise DiGoralmo, chief academic officer of Carmel Unified School District, in California, in a recent board meeting discussing the adoption of Paper to support the district’s English as second language (ESL) students.

Making up a diverse group of nearly five million K-12 students in the US, ESL students face the challenge of acquiring a new language while learning core academic subjects. With the ongoing impact of the pandemic, educators in the US likewise have had to radically adjust to meet student needs in a remote setting, particularly when many of those students come from non-English backgrounds. Many educators fear disproportionalities in pandemic-induced learning losses are exacerbating existing achievement gaps between ESL students and non-ESL students.

“The nice thing is you can get tutoring in both English and Spanish, which is really valuable if you have a Spanish-speaking parent. The Spanish-speaking parent can go in with the kid when they’re at home; they can ask questions in Spanish, that parent can help them in Spanish even if the kid’s doing this stuff in English. They can have that interaction, so it does provide access for those parents as well to the tutors with their child,” added DiGoralmo.

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