Sorry, We Don't Do Your Name

I tried to book a flight using Carlson Wagonlit’s travel service today without success. I was attempting to book an Aer Lingus flight from Dublin to San Francisco.

Bizarrely, I was told by CWT support in Poland that they had now removed the apostrophe from my name because it was causing “synchronization” problems on their system.  Not from my user name, from my name. Imagine deploying a system in Ireland that can’t deal with names starting with O’.

Maybe they could use this error message in future:

I wouldn’t mind, but I only use O’Broin in the first place for the convenience of other people. It should be Ó Broin.

Ultan Ó Broin
Ultan Ó Broin (@localization), is an independent UX consultant. With three decades of UX and L10n experience and outreach, he specializes in helping people ensure their global digital transformation makes sense culturally and also reflects how users behave locally. Any views expressed are his own. Especially the ones you agree with.


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