UnitedHealthcare Awards United Language Group for Language Access

United Language Group, a language services provider (LSP) based in Minneapolis, received an award earlier this week from UnitedHealthcare’s Government Operations team for its work as a partner of the company.

“United Language Group is honored to be recognized as a valuable partner with an industry leader like UnitedHealthcare,” said James Dodson, the external vice president of interpretation at United Language Group. “We look forward to our continued innovation and collaboration.”

The LSP announced that it won the award on Nov. 22, after presenting at the UnitedHealthcare 2021 Partner Summit earlier this year. At the summit, the company’s representatives emphasized United Language Group’s mission to serve communities that have large populations of individuals with limited English proficiency (LEP). 

United Language Group’s work with UnitedHealthcare includes a number of services, and the company noted that its advancements in interpretation and translation services were crucial to earning the award. The company specifically credited the achievement to its over-the-phone interpretation improvements for individuals with LEP and its development of a more efficient procedure for processing the translation of medical claims. United Language Group also claims that it has made strides in improving member health outcomes.

United Language Group stresses the importance of providing adequate language access services to underserved communities. Back in September, the LSP was awarded $1.1 million through the Centers for Medicare & Medicaid (CMS) Program’s $80 million investment in improving the accessibility of healthcare systems for underserved communities — according to United Language Group, the company received the investment for its commitment to providing improved language access services throughout the country.

“ULG is committed to helping address barriers to health within culturally and linguistically diverse communities,” said Abigail Katz, the company’s executive director of health outcomes solutions, in response to the award from the CMS. “Being named a recipient of this award is a great opportunity to improve health outcomes among diverse populations.”

Andrew Warner
Andrew Warner is a writer from Sacramento. He received his B.A. in linguistics and English from UCLA and is currently working toward an M.A. in applied linguistics at Columbia University. His writing has been published in Language Magazine, Sactown Magazine, and The Takeout.

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