LangOps Universe 2022: Deliver a multilingual CX

Unbabel’s flagship summit returns for a second year on 2 November but this time in person (at our office in Lisbon) and online! Coinciding with the week of Web Summit, join us as we explore how to successfully, and cost-effectively, build out a custom global CX strategy that resonates with all your markets, and showcase scenarios of big brands that have achieved this.

At this event, you’ll learn:

  • How to adapt your brand to local markets to drive more leads and conversions
  • Ways to optimize your current headcount and unlock your CRMs full potential
  • The importance of translation quality and why machine translation alone is not viable
  • What the future of translation looks like in growing businesses

Speakers at the event: 

  • Mike Massimino – Former NASA Astronaut, Columbia Professor, Media Personality & Author
  • Ruby Rose-Walker – Head of Product Support (Global) at Unmind
  • Matt Madderra – Director of Web Solutions at Mouser
  • Christina Asante – Complaints and Quality Manager at GoCardless
  • Rogério Correia – Head of ROI & Optimization at Farfetch
  • Dominic Pettit – VP Global Customer Service at Springer Nature
  • Kolten Kittleson – Product Solutions Manager, Agent Workspace at Zendesk
  • Tue Søttrup – VP of CX Excellence at Dixa
  • Suri Ratnatunga – Global Director, B2B Customer Satisfaction at BEES

Registration is completely free for both the in person event and online and we can’t wait to see you there.


MultiLingual Staff
MultiLingual creates go-to news and resources for language industry professionals.

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