Communication without barriers
Holding the fifth spot in the latest Nimdzi 100, Sorenson Communications reported $861.4 million in 2024 revenue. Based in Salt Lake City, Utah, the company is one of the largest providers of communication services for the Deaf and hard-of-hearing communities.
Sorenson’s core service is video relay interpreting (VRI) in American Sign Language (ASL). Through its technology, Deaf individuals can communicate with hearing people via interpreters in real time. This can happen during a business meeting, a medical consultation, or even a casual phone call. The service helps make everyday interactions accessible, inclusive, and efficient.
Beyond ASL interpreting
The company has expanded to offer communication solutions in multiple sign languages and spoken languages. It provides captioning, translation, and video remote interpreting across various sectors, including healthcare, education, and government. These services are critical in moments where clear communication can affect safety, legal rights, or access to essential resources.
Sorenson has invested heavily in its technology platforms. Its video interpreting equipment is designed for ease of use, with fast connections and reliable visual quality. These tools are supported by a large network of trained interpreters, ensuring that users can connect with someone quickly, no matter where they are — even in high-pressure situations.
Why it matters
The Nimdzi 100 ranking highlights more than just financial performance. Sorenson’s position reflects the growing importance of accessibility in the language services industry. While AI is transforming many areas of translation and interpreting, services for the Deaf community still rely on skilled human interpreters who can capture nuance, emotion, and cultural context.
By focusing on accessibility and inclusion, Sorenson shows that technology can open doors when paired with human expertise. Its work is a reminder that language services are not only about global commerce but also about ensuring that everyone, everywhere, has the right to be heard.
