Smartling Named One of Fast Company’s Most Innovative Companies of 2025

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Smartling

Smartling, the LanguageAI™ translation company, was named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2025, ranking #8 in the Business Services category.

This year’s list highlights businesses that are reshaping industries, setting new standards for innovation, and driving measurable impact. Smartling was recognized for its AI translation platform, which blends neural machine translation, large language models (LLMs), and human expertise to deliver high-quality translations for a fraction of the time and cost of traditional translation.

“We’re honored to be recognized by Fast Company for our innovations in the Translation Industry,” said Bryan Murphy, CEO of Smartling. “Our AI Translation platform is helping our customers unlock new markets and revenue by integrating and automating AI translation into their existing workflows; delivering accuracy, speed, and brand voice at massive scale.”

Smartling’s LanguageAI™ platform is trusted by global brands including IHG Hotels & Resorts, Shopify, and British Airways. Its AI solutions deliver instant, high-quality translations, reducing the need for manual review without sacrificing accuracy. The platform also gives customers access to the most powerful LLMs, machine translation engines and AI tools available—enabling localization at scale across 450+ languages.

“This recognition is a testament to the incredible work of our team and our customers’ drive to innovate,” added Murphy. “As the world becomes more connected and content velocity accelerates, translation can’t be a bottleneck. We’re helping companies stay ahead with fast, flexible, AI-powered solutions.”

Fast Company’s editors and writers evaluated thousands of submissions across sectors to compile this year’s list, which includes industry leaders like NVIDIA, YouTube, and Waymo. The full list of Fast Company’s Most Innovative Companies honorees can be found at fastcompany.com.

About Smartling

Smartling’s LanguageAI™ platform is revolutionizing digital content translation and localization. Recognized as the top translation management system by CSA Research and G2 users, Smartling uses AI and machine learning to eliminate manual tasks, integrate with existing techstacks, and deliver translation quality at scale— all at a fraction of the cost and turnaround time of traditional translation.

Smartling is the platform of choice for hundreds of B2B and B2C brands, including IHG Hotels & Resorts, Shopify, Pinterest, State Farm, British Airways, and Lyft. Smartling is a global team headquartered in New York City with an office in Dublin. To learn more, visit smartling.com.

Beyond the Shine: Blending AI Efficiency With Human Insight in Language Services

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Human and AI

In the pursuit of instant results, it’s tempting for companies to rely fully on artificial intelligence (AI) for translation. Machine translation (MT) tools promise speed, low cost, and outputs that appear fluent. But when algorithms are trusted over humans, organizations risk losing clarity, trust, and cultural credibility.

What makes this gamble so risky is the deceptive fluency of AI-generated text and audio. At first glance or listen, a translation may appear polished, grammatically correct, and even persuasive. Yet without a specialist’s eye, subtle misalignments slip through unnoticed.

In technical fields or brand communications, these small distortions quickly betray themselves to professionals and native speakers. Audiences may feel misrepresented — or worse, lose trust in the product or message altogether.

The truth is that how you translate something for a given language and culture will either earn buy-in or instantly erode credibility. People can spot inauthenticity within seconds, and in that moment, they decide whether you are legitimate or hollow.

A Mexican proverb captures it best: No todo lo que brilla es oro (“not all that glitters is gold”). And when it comes to language, fluency without expertise can be fool’s gold.

Free and Easy Comes at a Cost

The fact is, there is always a cost for things that are easy, fast, and free. Qualities such as genuineness, cultural alignment, and linguistic relevance can’t be automated. They require a human with lived experience, or at least someone who knows how to feed the right nuances into the machine.

AI won’t tap you on the shoulder to say, “You forgot to account for sociolinguistics.” It doesn’t know what it doesn’t know. And neither will a non-expert relying too heavily on it.

That’s the tradeoff with relying solely on MT. You may get something fast and polished on the surface — but it won’t deliver the depth, nuance, or authenticity that only a human expert can provide.

Where Human Expertise Is Irreplaceable

This is why humans in the language space will always matter. At the end of the day, AI is just a machine. It can process patterns and replicate structure, but it doesn’t truly understand meaning. And the essence of language lies in how meaning is understood across cultures, contexts, and lived realities.

AI by definition is artificial. It must be trained, prompted, and conditioned. Without an expert behind the keyboard, in a subject as nuanced as language, efficiency comes at the expense of authenticity.

Variables such as regional dialect distinctions and real-world communicative practices are not simply “learned.” They are lived, embodied insights that multilingual professionals bring instinctively — because they’ve experienced them. 

A professional translator won’t need programming to understand tone, context, or cultural nuance — they bring it naturally. AI, on the other hand, must be trained and corrected, and even then, it often misses the mark.

Using AI Wisely Alongside Humans

So, how do we navigate the terrain where innovation meets lived expertise — where humans and machines intersect? The reality is, it isn’t about rejecting technology or casting humans and machines as adversaries. It’s about recognizing both for what they bring to the table and where their limits lie.

AI has clear limits. It can process patterns, generate text quickly, and mimic fluency — but it doesn’t grasp pragmatics, sociolinguistic nuance, or the lived cultural context that makes language authentic.

Humans also have limits. Even the most skilled professional cannot produce frameworks, outlines, or grammatical edits at lightning speed across massive volumes of content.

That’s why balance matters. The machine can streamline workflows, ensure consistency, and boost efficiency. But only humans can bring authenticity, empathy, and cultural intelligence.

Think of it like this: People used to pan for gold, which is a slow, painstaking, and manual process. Today, industrial equipment and advanced mining techniques can extract gold much more efficiently. But no matter the method, the real value is still in the gold itself — and in the expert who knows the difference between fool’s gold and the real thing.

So, let’s use AI to support and enhance our work, not replace the people who give it depth and meaning. Make sure your shine is solid — because in language, authenticity is the gold that lasts.

United States Citizenship and Immigration Agency Ends Free Interpreter Services for Field Office Appointments

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USCIS Interpreter Services End in September

Starting September 28, 2025, the United States (US) Citizenship and Immigration Services (USCIS) will no longer provide interpreters for field office appointments such as interviews or hearings, placing the responsibility on applicants to bring their own. The agency announced on Facebook that individuals requiring language support must now arrange for a professional interpreter themselves or bring a trusted adult (over the age of 18) companion to act as an interpreter.

Until now, USCIS has made interpreters available in certain cases to assist applicants who were not fluent in English. With this new policy, friends or family members may serve in this role, provided they are adults. Professional interpreters remain an option for those seeking specialized assistance. More details are outlined in the Form G-1256 instructions, which govern how interpretations during USCIS interviews must be documented.

Why It Matters

The shift comes amid growing debates about accessibility and fairness in the US immigration system. While USCIS frames the move as an efficiency measure, immigrant advocacy groups warn that it could place additional burdens on applicants, particularly those with limited resources or those navigating rare languages with few interpreters available.

Language access remains a critical issue for many immigrants. According to the Migration Policy Institute, nearly half of US immigrants report limited English proficiency. Without accessible interpretation, applicants risk miscommunication during crucial appointments that determine legal status, work authorization, or permanent residency.

Impact on the Language Services Industry

For the translation and interpreting industry, the policy may open new demand for certified professionals specializing in immigration contexts. Agencies offering community interpreting services could see increased requests, especially in languages less commonly spoken in the US.

However, the option to rely on friends or relatives may limit the uptake of professional interpreters. This dual pathway could deepen inequalities: applicants with resources may opt for trained specialists, while others depend on informal support that might not guarantee accuracy.

As September 28 approaches, immigrant communities, nonprofits, and legal advocates are preparing to guide applicants through the transition. Industry stakeholders are also watching closely, as USCIS’s decision could influence demand patterns in language access services nationwide.

NVIDIA Launches Open Dataset for Multilingual Speech AI

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NVIDIA Launches Granary Dataset for Multilingual Speech AI

NVIDIA has released an open-source multilingual speech AI dataset called Granary, which features nearly one million hours of audio, alongside new AI models optimized for transcription and translation across 25 European languages. The launch, announced August 15, 2025, aims to bridge the gap in speech technologies for underrepresented languages. The research team will present the Granary paper at Interspeech 2025 in the Netherlands this week.

Of the world’s 7,000 languages, only a fraction are supported by AI systems. NVIDIA’s Granary dataset strives to address this imbalance by including approximately 650,000 hours of speech recognition data and over 350,000 hours of speech translation data. It covers widely spoken European languages as well as lesser-resourced ones, such as Croatian, Estonian, and Maltese.

The dataset was developed in collaboration with Carnegie Mellon University and Fondazione Bruno Kessler, using the NVIDIA NeMo Speech Data Processor to transform vast amounts of unlabeled audio into clean, structured data. The company claims that this process significantly reduces reliance on costly human annotation, making large-scale AI training more efficient and inclusive. According to NVIDIA’s official announcement, Granary achieves target accuracy for automatic speech recognition and translation with about half the training data required by other popular corpora.

Canary and Parakeet: AI Models Built on Granary

Two new models showcase Granary’s potential:

  • NVIDIA Canary-1b-v2: A billion-parameter model that NVIDIA says tops Hugging Face’s leaderboard for multilingual speech recognition and runs inference up to 10 times faster than comparable large models. It supports transcription and translation between English and two dozen languages.

  • NVIDIA Parakeet-tdt-0.6b-v3: A high-throughput model designed for real-time or large-scale transcription. NVIDIA states that it is capable of transcribing 24-minute audio clips in one pass, and it automatically detects language input and delivers results with low latency.

Both models produce outputs with punctuation, capitalization, and timestamps, making them ready for production environments such as customer service bots, multilingual chat tools, and near-real-time interpretation systems.

Why It Matters for Localization

For the localization industry, Granary and its companion models signal progress toward more inclusive, scalable speech technologies. By providing open access to multilingual resources, NVIDIA is equipping developers to expand AI-powered services across Europe’s diverse linguistic landscape. The implications are significant: improved access to underrepresented languages, faster model development through NVIDIA NeMo, and a broader ecosystem of speech-enabled applications.

As demand grows for real-time, accurate voice technologies, Granary’s open-source foundation may inspire similar initiatives beyond Europe. For now, its release provides the localization community with a dataset designed not only to scale technology, but also to reflect linguistic diversity.

The Week in Review: Language Industry News August 11–17

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This week’s updates span leadership, growth, accessibility, and AI-powered innovation across the language industry. From the top LSPs in the Nimdzi 100 to emerging translation tools and inclusion benchmarks, the sector continues to evolve—and expand.

Who’s Leading the Language Industry?

The latest Nimdzi 100 report revealed the top five global LSPs. TransPerfect holds the No. 1 spot, blending AI and human review to lead the industry. LanguageLine came in second, showing the resilience of real-time human interpreting. Keywords Studios, RWS, and Sorenson round out the top five, spotlighting innovation in gaming, enterprise AI, and sign language access.

Smart Tools and Industry Recognition

Trados launched Smart Insights, an AI feature designed to help teams manage localization complexity. Lionbridge was recognized with an AI Breakthrough Award for its Aurora AI Studio, named “AI Model Validation Solution of the Year.”

Reverso introduced Reverso Define, a learner-friendly digital English dictionary powered by AI. And Apple may soon enable live in-person translation through AirPods, according to iOS 26 beta insights.

Language Access and Global Growth

Los Angeles County celebrated 50 years of multilingual voting access, setting a national precedent by offering election materials in 18 languages. In India, AI now enables translation across 22 regional languages—enhancing digital inclusion.

In Japan, students translated a Hiroshima survivor’s story into over 100 languages, combining machine and human translation. In Kenya, Signvrse developed a lifelike AI avatar to interpret Kenyan Sign Language in real time.

Business Moves and Talent Development

Wordly surpassed 5 million users and ranked among the fastest-growing software companies in the U.S. Avantpage was also recognized as one of Sacramento’s Top 50 fastest-growing companies.

ZOO Digital reported 22% revenue growth and returned to profitability. Global10x launched its sixth Strategic Localization course to train the next generation of language leaders.

Legal and Policy Developments

A U.S. bill could impact multilingual customer service by limiting AI automation and overseas outsourcing—raising concerns for interpreting providers. Meanwhile, professionals are turning to new formats like LinkedIn newsletters as cost-effective growth tools.

Cultural Impact and Recognition

The Sophie Castille Awards honored excellence in comics translation, spotlighting the role of language in visual storytelling and cross-border publishing.

Looking Back

This week’s stories underscore how AI, inclusion, and strategic growth are shaping the future of global communication. Whether through tools, training, or advocacy, the language industry continues to scale—with humans and machines working side by side.

For more stories like these, visit our News section.

The Power of LinkedIn Newsletters for Language Service Providers

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Man using an iPad

Newsletters are vital communication tools in the language services industry, serving multiple strategic purposes for language service providers (LSPs). As a direct channel between a company and its stakeholders — including clients, potential customers, and established industry professionals — newsletters are powerful marketing and educational tools that keep audiences informed and position businesses as reliable partners in the global marketplace.  

LinkedIn has emerged as the best avenue for LSP newsletters, serving as a low-cost growth engine tool for driving higher traffic and revenue in an increasingly competitive industry. LinkedIn newsletters offer multi-faceted delivery options, automatic indexing, and long-form content tools with no paywall — saving time and money while being more targeted than other methods.

How Effective Are LinkedIn Newsletters?

As of January 2025, LinkedIn reached over 1.1 billion users globally, with 67 million of those belonging to company accounts. Currently, there are around 63,000 newsletters on the platform, but only 2% of the top 500 most successful newsletters today belong to companies (rather than individuals). Therefore, LSPs have a perfect opportunity to gain a competitive edge with a first-mover marketing advantage — allowing fast-acting LSPs to dominate visibility in niche service markets that would be otherwise unnoticeable and underrepresented. 

Whereas traditional marketing relies on paid visibility, LinkedIn newsletters offer organic reach and direct engagement. Weekly posting on the platform has been shown to double conversion rates. Additionally, 78% of marketers report positive return on investment (ROI) from LinkedIn newsletters. LinkedIn engagement metrics indicate that the average number of subscribers for a single newsletter is around 5,000, or 25% of your total account followers. With a reported 80% of business-to-business (B2B) social media leads coming directly from LinkedIn, and with LinkedIn driving four times more B2B website traffic, LSPs that use LinkedIn newsletters have an unlimited potential for subscriber conversation and open rates.

Multilingual newsletters can achieve even higher numbers. When a LinkedIn newsletter is published in languages other than English (LOTE), not only are conversion and open rates generally higher, but visibility and favorability scores also increase. Currently, an overwhelming 68% of all newsletters on the platform are originally crafted in English, with only 32% published in other critical languages. Therefore, publishing your LSP’s newsletter in other supported languages could help you reach a wider audience and allow you the first-mover advantage over other LSPs.

LinkedIn’s Most Successful LSP Newsletters

While LinkedIn’s newsletter feature is a relatively new marketing channel, as it was only recently launched in 2021, some LSPs have already set the standard for success that other rising businesses in the industry can use as a guide:

  1. The Language Service Associates (LSA) newsletter, LSA Newsletter, has acquired over 31,000 subscribers.
  2. Propio Language Services’ newsletter, called simply Newsletter, has acquired over 22,000 subscribers.
  3. LanguageLine Solutions’ newsletter, LanguageLine Round Up, has amassed over 10,000 subscribers. 

All three companies maintain routine monthly publishing. This consistent publication helps with visibility and demonstrates the LSP’s commitment to transparency and client education. All in all, implementing LinkedIn newsletters as a routine marketing practice for your LSP will benefit both your customers and your business by increasing trust and growing revenue opportunities.

Avantpage Named One of Sacramento’s Top 50 Fastest-Growing Companies by the Sacramento Business Journal 

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Recognition reflects Avantpage’s commitment to innovation, industry leadership, and building communication bridges that bring people closer together 

Avantpage, a trusted leader in language access services, has been recognized as one of the Top 50 Fastest-Growing Companies in the Sacramento area by the Sacramento Business Journal. The honor will be celebrated at a special ceremony on August 14, 2025, bringing together the region’s most dynamic and forward-thinking companies. 

This achievement is more than a measure of growth; it is a reflection of Avantpage’s unwavering commitment to transforming the language services industry. In a world that changes quickly, Avantpage has not only kept pace with trends and technology but has actively redefined how language access is delivered. By combining advanced tools, human expertise, and a deep respect for the communities it serves, the company has built  solutions that go far beyond simple translation. 

For Avantpage, growth comes from listening to its clients, understanding complex challenges, and creating new ways to meet them. This approach has led to new services, stronger partnerships, and a team that is empowered to solve problems for some of the largest and most demanding organizations in government, healthcare, and life sciences. 

“This recognition means so much to us because it shows that doing the right thing and aiming high can go hand in hand,” said Luis Miguel, CEO of Avantpage. “We work every day to make communication easier, fairer, and more human for everyone, and we are proud to be leading the way forward.” 

Over the past year, Avantpage has made significant investments in innovation, from adopting cutting-edge translation and localization technology, created a brand new Innovation department, to developing more efficient workflows that keep quality and accuracy at the highest level. These advances are paired with a strong human touch, ensuring that every project supports understanding, empathy, and inclusion. 

The Sacramento Business Journal’s Fastest-Growing Companies list honors local businesses that have achieved exceptional revenue growth while showing resilience and vision. Avantpage’s inclusion on this list reinforces its reputation as both an industry innovator and a mission-driven organization. 

About Avantpage

Avantpage is a language access solutions provider dedicated to helping organizations communicate with diverse communities. Serving government, healthcare, and life science organizations, Avantpage delivers translation, interpretation, and localization services in over 150 languages. Guided by the belief that understanding is everything, Avantpage builds bridges of communication that create equity, connection, and opportunity for all. 

Kenyan Startup Signvrse Develops AI-Powered Sign Language Translation Platform

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Signvrse AI translation

In Kenya, a young startup is taking on one of the most persistent challenges in communication: bridging the gap between spoken and sign languages. Founded in 2023 by 24-year-old entrepreneur Elly Savatia, Signvrse has created Terp 360, an AI-powered platform designed to translate text and speech into Kenyan Sign Language (KSL) using realistic 3D avatars.

From Idea to Innovation

According to an Africa News article, the idea emerged from Savatia’s firsthand awareness of the barriers faced by Deaf and hard-of-hearing communities in daily life. Whether navigating healthcare services, public offices, or the workplace, communication often depends on the availability of a human interpreter—a resource that can be limited or costly. By digitizing the interpretation process, Signvrse aims to make sign language translation more accessible, faster, and available on demand.

At the core of Terp 360 is motion-capture technology that records the movements, gestures, and facial expressions of fluent sign language interpreters. These recordings are then used to train AI models that animate avatars capable of delivering accurate and natural-looking KSL translations. On YouTube, Savatia describes the platform as a “Google Translate for sign language,” emphasizing its potential to work across a variety of everyday situations.

Early Adoption and Recognition

The platform is currently in a web-based beta phase, with around 2,000 active users, according to the Africa News article. For now, it translates from English into KSL, but expanding into other source languages — particularly Swahili — is a high priority. According to early users, this addition would significantly increase its usefulness in Kenyan contexts, where Swahili is a dominant language alongside English.

The initiative has already attracted national and international recognition. Signvrse received the Kenya Presidential Innovation Award and was selected for the Google.org Accelerator: Generative AI, a program that provides technical mentorship, cloud computing credits, and financial support. Participation in the accelerator is expected to help the team scale its technology, improve translation accuracy, and broaden its sign language coverage beyond KSL.

Looking Ahead

Not all experts are convinced the technology is ready for full-scale deployment. Some sign language trainers note that AI translations can still produce errors, and that current functionality benefits hearing users more than Deaf users. However, many agree that the potential is considerable, particularly as AI models improve and vocabulary databases expand.

According to the Africa News article, Signvrse plans to launch a mobile app by December 2025, introducing a subscription model for both individual and enterprise use. If successful, the project could not only reshape sign language accessibility in Kenya but also serve as a model for similar initiatives across Africa and beyond.

United States Bill Could Affect Remote Interpreting and Multilingual Customer Service

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A bipartisan group of United States (US) senators has introduced legislation that could have ripple effects for remote interpreting providers and multilingual customer service operations with staff based outside the US, according to a CBS News article. The “Keep Call Centers in America Act of 2025” (S.2495) was introduced in the Senate on July 29 by Democratic Senator Ruben Gallego, with Republican Senator James Justice as a co-sponsor. The bill targets two main areas: outsourcing of call center work abroad and the use of artificial intelligence (AI) in customer service.

The bill defines a call center as any operation in which employees — whether in a facility or working from home — handle incoming calls, emails, or other electronic communications to provide customer assistance or other services. This definition could potentially extend to remote interpreters and multilingual support agents, particularly those employed by large language service providers (LSPs) with personnel in multiple countries.

If enacted, the legislation would require US employers to notify the federal government before moving call center work offshore. “Contracting call center work overseas” is defined as transferring at least 30% of a center’s annual work volume to an overseas entity. Employers making such moves would be placed on a public list and barred from receiving federal grants or federally guaranteed loans for five years. Those already benefiting from such funding would have to repay grants or loans if added to the list, unless they qualify for exceptions based on national security, job preservation, or environmental concerns. Agencies awarding federal contracts would also have to give preference to companies not on the list, and any call center work under those contracts would have to be conducted in the US.

The bill would also require businesses using AI in customer service to disclose that fact at the start of an interaction. Consumers could request to be transferred to a human agent located in the US. Human agents would be required to disclose their physical location at the start of a call or interaction. If based outside the US, consumers could request a transfer to a US-based agent. Exceptions would apply to emergency services, cases where all customer service personnel are US-based, or situations where consumers are reasonably expected to know the agent’s location. The Federal Trade Commission could also grant exemptions in “exceptionally compelling” circumstances.

According to the CBS News article, the bill has been referred to the Senate Committee on Commerce, Science, and Transportation. It remains unclear whether remote interpreting and multilingual service providers would be explicitly covered or exempted if the legislation moves forward. Given its broad definitions and potential reach, the proposal is one for the language industry to watch closely.